Job Description

Telecom & Broadband Outside Plant Supervisor, Eatonville/Yelm, WA

About Lightcurve

Headquartered in Tacoma, WA, Lightcurve is a local leader in delivering high-speed internet and digital connectivity solutions to communities throughout Washington State. With a commitment to provide innovative and reliable broadband services delivered with a focus on excellent customer service, Lightcurve is dedicated to connecting people, supporting community growth, and building networks that fuel our local economies.

In 2023 Palisade Infrastructure (“Palisade”) closed on a transaction to acquire Rainier Connect, forming Lightcurve. In 2024 Lightcurve closed on a transaction acquiring the Washington state operations of Consolidated Communications. Since then, Lightcurve has announced plans to deploy fiber optic broadband in several communities. These investments will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities.

Company Culture and Values -  At Lightcurve, we are driven by our core values. 

Integrity Upholding the highest standards of integrity at all times.  

Delighting Our Customers : Delivering exceptional experiences that exceed expectations.  

Collaboration : Working together to create successful outcomes for customers and employees alike.  

Position Summary

The Outside Plant Supervisor is responsible for overseeing a team of Lightcurve technicians who perform installation and maintenance services on Lightcurve's telecom and broadband network consisting of Fiber, Hybrid Fiber Coax, and Legacy copper technologies in the network.

This role ensures smooth day-to-day operations, consistent quality standards, and adherence to safety protocols. The Supervisor will mentor and coach employees, monitor performance, and foster collaboration with other departments to meet company objectives, deliver exceptional customer experiences, and position the company as the market leader. This role is critical in shaping the success of our field operations, while collaborating across the company to help us deliver world-class service and achieve our mission to win the market.

Key Responsibilities

• Team Leadership & Management
• Supervise, schedule, and direct a crew of installation and maintenance technicians.
• Provide training, coaching, and mentorship to improve employee skills and performance.
• Conduct regular team meetings and one-on-one check-ins to drive engagement and accountability.
• Operational Oversight
• Ensure efficient completion of installation, maintenance, and service orders.
• Monitor work quality, perform field checks, and enforce company standards.
• Oversee equipment, materials, and fleet use to maximize productivity and minimize costs.
• Safety & Compliance
• Promote and enforce all safety procedures, ensuring a safe work environment.
• Conduct regular safety meetings, inspections, and corrective actions when necessary.
• Ensure compliance with company policies, industry standards, and regulatory requirements.

Collaboration & Communication

• Work closely with Customer Care, Engineering, Warehouse, Lightcurve Safety Committee, Contractors, and other departments to ensure seamless operations.
• Act as an ongoing On-Call point of contact for local municipal organizations for emergencies and concerns involving shared utility access.
• Provide updates on field activities, escalations, and project progress.
• Support company goals by aligning team performance with broader strategic objectives.
• Performance & Reporting
• Track and analyze productivity, quality, and customer satisfaction metrics.
• Address performance gaps through coaching, training, or corrective action as appropriate.
• Prepare and deliver reports on operations, safety, and crew performance.

Qualifications

• 5-7 years of experience in telecom, broadband, or cable installation/maintenance.
• 1-2 years of experience in a supervisory capacity.
• Strong knowledge of fiber, coax, copper, and broadband network systems, installation practices, and maintenance standards.
• Proven ability to motivate, coach, and mentor team members.
• Excellent communication, organizational, and problem-solving skills.
• Commitment to safety, quality, and customer satisfaction.
• Proficiency with work management systems, scheduling software, and reporting tools.
• Proficiency in Excel, and excellent analytical skills.

Location, Physical & Work Requirements

• Must be able to report on-site daily to shared time between Lightcurve’s Eatonville, WA and Yem, WA Warehouses.
• Ability to work in indoor/outdoor environments and varying weather conditions.
• Frequent standing, walking, climbing, lifting up to 75 lbs, and use of hand/power tools.
• Willingness to work flexible hours, including evenings or weekends, when required.
• Valid driver’s license with acceptable driving record.

· Current first aid, CPR, or Flagger training a plus.

Measuring Success

· Contributing to and developing a performance and results oriented culture.

· Behaviors that are aligned with and strengthen company values.

Compensation 

• The pay for this exempt position ranges from to $80,200 - $98K annually DOE
• Fleet vehicle or Mileage Reimbursement
• Medical, Dental, and Vision Insurance
• 401K with Matching
• Access to Employee Assistance Programs
• 10 Paid Holidays per year
• 4 Weeks Paid Time Off per year ( prorated and accrued )

Lightcurve is an equal opportunity employer committed to diversity and inclusion in the workplace.

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