E-Commerce Operations Manager Job at UNIS, Riverside, CA

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  • UNIS
  • Riverside, CA

Job Description

E-Commerce Operations Manager

Alessandro, Riverside

$90k - $100k/yr

We are looking to open a position for a candidate at the Riverside (Alessandro) location to support our e-commerce operations.

Key Responsibilities:

  • Manage daily e-commerce order fulfillment, ensuring orders are picked, packed, and shipped accurately and on time.
  • Ensure compliance with retail routing guides and customer-specific shipping requirements.
  • Coordinate and oversee pick and pack operations for small parcel and retail orders.
  • Support and monitor sortation center activities, including order consolidation and shipment preparation.
  • Manage Value Added Services (VAS) such as labeling, ticketing, kitting, repacking, and other customer-specific requirements.
  • Work closely with warehouse, inventory control, and transportation teams to resolve shipping or order discrepancies.
  • Monitor order flow to prevent delays, missed shipments, or compliance violations.
  • Ensure proper documentation, labeling, and packaging according to retailer standards.
  • Analyze order and shipment data to identify opportunities to improve efficiency and reduce errors.
  • Assist with training team members on e-commerce fulfillment processes and compliance standards.
  • Maintain communication with internal teams regarding order status, shipment issues, and operational updates.
  • Support continuous improvement initiatives within the distribution center.

Qualifications:

  • Experience managing e-commerce fulfillment, warehouse operations, or distribution center operations.
  • Strong knowledge of retail compliance routing guides (major retailers preferred).
  • Experience with pick & pack operations, sortation systems, and value-added services (VAS).
  • Familiarity with WMS systems, shipping platforms, and inventory systems.
  • High SKU management experience
  • High-volume processing expertise
  • Ability to perform in a fast-paced environment
  • Experience with automation
  • Strong knowledge of inventory control processes
  • Lean Six Sigma credentials or background
  • Strong attention to detail and problem-solving skills.
  • Ability to work in a fast-paced warehouse environment.
  • Excellent communication and organizational skills.

Preferred Skills:

  • Experience with small parcel shipping (UPS, FedEx, etc.).
  • Knowledge of EDI, UCC labels, and retail compliance requirements.
  • Understanding of distribution center workflow and inventory management.

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