Job Description

E-Commerce Operations Manager

Alessandro, Riverside

$90k - $100k/yr

We are looking to open a position for a candidate at the Riverside (Alessandro) location to support our e-commerce operations.

Key Responsibilities:

• Manage daily e-commerce order fulfillment, ensuring orders are picked, packed, and shipped accurately and on time.
• Ensure compliance with retail routing guides and customer-specific shipping requirements.
• Coordinate and oversee pick and pack operations for small parcel and retail orders.
• Support and monitor sortation center activities, including order consolidation and shipment preparation.
• Manage Value Added Services (VAS) such as labeling, ticketing, kitting, repacking, and other customer-specific requirements.
• Work closely with warehouse, inventory control, and transportation teams to resolve shipping or order discrepancies.
• Monitor order flow to prevent delays, missed shipments, or compliance violations.
• Ensure proper documentation, labeling, and packaging according to retailer standards.
• Analyze order and shipment data to identify opportunities to improve efficiency and reduce errors.
• Assist with training team members on e-commerce fulfillment processes and compliance standards.
• Maintain communication with internal teams regarding order status, shipment issues, and operational updates.
• Support continuous improvement initiatives within the distribution center.

Qualifications:

• Experience managing e-commerce fulfillment, warehouse operations, or distribution center operations.
• Strong knowledge of retail compliance routing guides (major retailers preferred).
• Experience with pick & pack operations, sortation systems, and value-added services (VAS).
• Familiarity with WMS systems, shipping platforms, and inventory systems.
• High SKU management experience
• High-volume processing expertise
• Ability to perform in a fast-paced environment
• Experience with automation
• Strong knowledge of inventory control processes
• Lean Six Sigma credentials or background
• Strong attention to detail and problem-solving skills.
• Ability to work in a fast-paced warehouse environment.
• Excellent communication and organizational skills.

Preferred Skills:

• Experience with small parcel shipping (UPS, FedEx, etc.).
• Knowledge of EDI, UCC labels, and retail compliance requirements.
• Understanding of distribution center workflow and inventory management.

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