Job Description

This is a 4-5 month - 40 hour work week position. Can be a contract to hire for the right person

What You'll Do:

• Provide exceptional customer service in a timely fashion
• Respond to customer inquiries via telephone and internal portal, including but not limited to emails, dispute/service request
• Respond to customer inquiries with written business correspondence when needed
• Interact with cross-functional teams to resolve client issues
• Interact effectively with internal and external partners as well as clients/customers
• Perform research to resolve complex customer inquiries
• Speak eloquently and respectfully while being attentive to client needs
• Identify inefficiencies and provide ideas to enhance the client and employee experience
• Train new CSRs entering the department, follow requirements and maintain deadlines for completion of job tasks

Qualifications:

• Possess excellent customer service and office administrative skills
• Multi-lingual, Spanish speaking strongly preferred.
• Have knowledge of Customer Relationship Management (CRM) systems (such as ZenDesk, SalesForce)
• Maintain upbeat, positive attitude and an approach to work rooted in professionalism
• Have comprehensive knowledge of customer service
• Possess excellent verbal and written communication skills
• Exemplify strong problem-solving skills
• 5+ years of demonstrated performance in a goal-driven & customer-focused environment preferred
• 4-year college degree from an accredited institution
• Knowledge of payment processing with Debit Card and ACH
• Strong proficiency with Microsoft Office applications
• Knowledge of financial services and installment loans a plus
• Available to work 12 – 9 PM shift, and occasional Saturdays as needed. Flexibility as the business requires.

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