Job Description

Our client, a life sciences and diagnostics company, is looking for someone to join their team as a Customer Service Representative in San Diego, CA.

*This is a 6-month W2 contract with benefits offered*

In this role, you will be responsible for the timely and accurate entry of customer orders into the Enterprise Resource Planning (ERP) system while supporting a high-volume order environment and delivering excellent customer service throughout the order lifecycle.

What You Will Be Doing

• Accurately enter and process 150–200 customer orders daily
• Manage electronic order processing and exception handling across multiple platforms
• Communicate with customers via phone and email to verify order details and provide availability and delivery updates
• Support inbound customer requests related to orders, shipments, and invoices
• Identify discrepancies that could impact on-time delivery and proactively resolve issues
• Generate and share order-entry performance reports and daily progress updates
• Escalate customer concerns appropriately to management when needed
• Provide ongoing order-entry support to the Customer Care team
• Serve as a subject matter expert across multiple ordering platforms
• Maintain strict confidentiality of customer information
• Participate in daily team meetings and contribute ideas that improve processes and performance

Required Skills & Experience

• 2+ years of customer service experience
• 2+ years of high-volume order or data entry experience (150–200 daily)
• Experience working with ERP systems
• Experience working with CRM systems
• Experience with EDI order processing
• Experience supporting multiple order-source platforms
• Intermediate proficiency with Microsoft Office
• Strong 10-key data entry skills
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Proven ability to de-escalate customer issues with professionalism and empathy
• Ability to work independently in a fast-paced, goal-oriented environment

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