Customer Service Representative Job at Insight Global, Westfield, IN

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  • Insight Global
  • Westfield, IN

Job Description

Mostly REMOTE Customer Service Representative

Pay: $22–$24/hour + incentive potential

Location: Westfield, IN

Start Date: Early May

Schedule: H ybrid - (3 weeks REMOTE and 1 week onsite, rotating)

Overview

We are hiring multiple Customer Service Representatives to support inbound calls in a high-volume call center environment. This role is ideal for candidates with strong customer service experience, proven call center success, and long-term interest in staying in customer-facing roles.

Qualifications:

  • Prior call center or customer service experience
  • Strong communication skills and professional phone presence
  • Ability to stay calm, confident, and adaptable during challenging calls
  • Experience handling escalated or upset customers
  • Proven success working with call center metrics (AHT, QA, adherence, surveys, etc.)
  • Stable work history with longer tenures (no consistent short-term roles)

Training & Schedule

  • Mandatory 3‑week training starting in May
  • Training attendance is required with minimal time off
  • After training, roles follow a hybrid schedule (3 weeks REMOTE and 1 week onsite, rotating)

Compensation

  • $22.00–$24.00/hour depending on level
  • Monthly incentive bonus potential (up to $1,000)
  • Additional pay for bilingual Spanish speakers (post-training)

Additional Notes

  • Candidates must be comfortable with overtime and flexible scheduling
  • This is a long-term opportunity for candidates seeking stability in customer service

Job Tags

Work at office, Remote work, Flexible hours

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